Where can I pick up my rented car?

You can either pick your rented vehicle from the airport, or have the car delivered to you.

Can TOUCAN RENT A CAR deliver the car to my hotel?
Yes, we can deliver the car to your hotel within Alajuela and Heredia Cities or SJO Airport at no charge.

1. We prepare the rental agreement in advance
2. When we deliver your vehicle to the airport, we wait for you at the exit of the arrivals terminal with a sign displaying your name (airline arrival info is required)
3. You check-out the car at the airport or hotel.

How much is the security deposit?
Our security deposit is $500USD. At the beginning of the rental we authorize your card for this amount. At the end of the rental, we release this amount back to your credit card.

What insurance do I need?
All our price comes with the FULL insurance! We cover you!

How old do I have to be?
The minimum rental age is 21 years.

Can the car leave the country?
For insurances purposes cars cannot be taken out of Costa Rica.

What happens if the rental vehicle experiences mechanical difficulties?
If your rental vehicle experiences mechanical issues, you can call 24/7 at +1-514-554-7771.

Is there a charge for additional driver?
No charge for additional driver.

Is there a minimum rental period requirement?

7 Days minimum 

So exactly what is included in your all-inclusive daily rate?
A FULL Insurance, unlimited miles, additional drivers, delivery and pick up of your car at the San Jose Airport or your hotel within the central valley, and 24/7 roadside service.

What do I have to do to reserve the vehicle?
We need your credit card information so we can secure the car for you. This can be done by phone on whatsapp at +1-514-554-7771 
Note: Reservation rates subject to change if Not guaranteed by credit card.

What is your policy on cancellations?
If you need to cancel your reservation we require at least 7 days before the first day of your reservation. Otherwise there will be a charge of $100us to your credit card.
Note: Never leave valuables in the car. Do not leave anything lying in sight and always park in guarded secure areas.